FAQs

About Us

Learn about our affiliations, our services, and why healthcare professionals trust our simulation-based training.

The Saskatoon Institute for Medical Simulation (SIMS) is a dedicated training centre that delivers realistic, scenario-based simulation education to healthcare professionals and students across Saskatchewan.

We offer a wide range of accredited and customized training programs, including:

  • Advanced Cardiovascular Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)
  • Basic Life Support (BLS)
  • International Trauma Life Support (ITLS)
  • Duty to Respond (DTR)
  • Difficult Airway Course (DAC)
  • Emergency Medical Responder (EMR)
  • Red Cross First Responder
  • Red Cross First Aid & CPR
  • Stop the Bleed
  • Custom inter-professional simulations focused on trauma, obstetrics, pediatrics, communication, and team-based care

Our training supports clinical skill development, critical thinking, teamwork, communication, and ultimately improves patient safety and preparedness.

SIMS is located at 2900A Jasper Avenue South, Saskatoon, Saskatchewan.

We also operate a remote training location in Regina, allowing us to extend access to    simulation-based education across the province.

SIMS offers courses for all healthcare professionals. Whether you are a student or an experienced healthcare worker, we can help you achieve success in your course.

Yes. The Saskatoon Institute for Medical Simulation (SIMS) collaborates with various healthcare organizations across Saskatchewan, including regional health authorities, to provide simulation-based training aimed at enhancing patient safety and clinical education.

While SIMS operates independently, it maintains partnerships with educational institutions and healthcare providers to ensure its programs align with current best practices and meet the needs of healthcare professionals throughout the province.

For more information about our affiliations and partnerships, please contact us at info@sksims.ca.

Registration & Payment

Get the details on how to register, accepted payment methods, and confirmations.

To register for a course at the Saskatoon Institute for Medical Simulation (SIMS), please visit our Courses Page. There, you can browse all of our available courses, select the one that suits your needs, and complete the registration process online. 

For additional information or assistance, feel free to contact us at info@sksims.ca or call 306-343-7467.

E-Transfer, Visa, Mastercard, American Express, Cheque, EFT

Yes, SIMS welcomes group registrations for our simulation-based training courses. If you're interested in registering multiple participants or arranging a private session for your team, please contact us directly at info@sksims.ca or call 306-343-7467.

Our team will assist you in coordinating group enrolment and customizing training solutions to meet your organization's needs.

Let us know if you require further assistance or have specific requirements for your group's training experience.

Yes, once you complete your registration for a SIMS course, you will receive a confirmation email. This email will include important details such as:

  • Your course date and time
  • Location and access information
  • Any pre-course requirements or materials
  • Contact information in case you have questions

If you do not receive your confirmation within 24 hours of registering, please check your spam/junk folder or contact us at info@sksims.ca.

Yes, if a course is full, SIMS offers a waitlist option. You can add your name to the waitlist by contacting us at  info@sksims.ca or call 306-343-7467. We will contact individuals on the waitlist in the order they were added.

Cancellations, Rescheduling & Refunds

Find out how to cancel, reschedule, or request a refund, plus what to expect if plans shift.

To withdraw from a course, a minimum of 7 days’ notice is required. If notice is provided at least 7 days before the course start date, SIMS will issue a refund minus an administrative fee.

Refunds will not be issued for cancellations made within 7 days of the course.

To cancel your registration, please email info@sksims.ca and include your full name, the course title, and the course date.

If you are unable to attend your scheduled course, you may request to reschedule to another course date within 6 months of your original course.

The administration fee will be waived for rescheduling, provided the request is made at least 7 days before the original course date.

To request a reschedule, please email info@sksims.ca with your full name, the original course date, and your preferred new date.

$25.00 administrative fee for all BLS and TLR courses

$75.00 administrative fee for all other courses

This fee will be charged If notice is provided at least 7 days before the course start date and you need to cancel.

Your health and well-being are important to us. If an emergency or unforeseen circumstance prevents you from attending your course, SIMS reserves the right to waive cancellation fees on a case-by-case basis.

We recognize that unexpected situations can arise, and we are committed to supporting you with understanding and flexibility.

Please email info@sksims.ca as soon as you're able, and include your full name, the course title, and the course date so we can review your situation promptly.

Refunds will not be issued and course transfers will not be considered if a participant does not attend or requests a change on the day of the course.

We encourage all participants to contact us as early as possible if they are unable to attend.

SIMS reserves the right to cancel any course due to unforeseen circumstances, including but not limited to instructor illness, inclement weather, or low enrolment. In such cases, SIMS will attempt to notify participants at least 24 hours in advance, and rescheduling options will be provided when possible. SIMS assumes no liability for course cancellations under any circumstance.

All additional costs related to course participation—including but not limited to travel, accommodations, meals, mileage, or lost wages—are the responsibility of the participant and/or their employer.

If you have any questions, please contact our office at 306-343-7467 or email info@sksims.ca.

Course Information

Explore course formats, required materials, and certification details.

The duration of courses at the Saskatoon Institute for Medical Simulation (SIMS) varies depending on the specific program.

Please contact us directly at info@sksims.ca or call 306-343-7467.

If you have received any pre-course completion certificate, please bring them to show your instructor. (this only applies to certain courses)

We recommend wearing comfortable, professional clothing suitable for active participation in hands-on scenarios. You may be required to move quickly, kneel, or assist in simulated procedures, so please avoid restrictive or formal attire.

Closed-toe shoes are strongly recommended for safety. If you're part of a team or attending through an organization, scrubs or clinic attire are also appropriate.

Dress for realism—and readiness.

While SIMS does not provide full meals during courses, we offer a variety of complimentary coffees, tea, and water throughout the day to keep participants refreshed. We encourage attendees to bring their own snacks or meals, especially for longer sessions, as lunch breaks are typically brief and on-site food options may be limited. We do have a refrigerator and microwaves for participant use.

If you have specific dietary needs or require additional accommodations, please contact us at info@sksims.ca or call 306-343-7467 prior to your course date.

Yes. Upon successful completion of your course, you will receive a certificate based on the course provider:

  • For all Heart & Stroke Foundation (HSF) courses (e.g., ACLS, BLS, PALS), your certificate will be issued directly by the Heart & Stroke Foundation of Canada via email.
  • For all other SIMS courses, a certificate of completion will be issued by SIMS within 48 hours of course completion.

If you haven’t received your certificate within the expected timeframe, please contact our office at 306-343-7467 or email info@sksims.ca.

The Experience

From realistic scenarios to hands-on practice, here’s what makes the process superior.

Simulation-based training offers a realistic, hands-on learning experience that goes beyond lectures and textbooks. Unlike traditional training, simulation places learners in lifelike clinical scenarios where they can practice critical thinking, teamwork, and clinical skills in a safe, controlled environment—without risk to real patients.

This method allows for:

  • Immediate feedback and reflection
  • Practice under pressure
  • Improved confidence and competence
  • Enhanced team communication and decision-making

It’s training that prepares you not just to know, but to do—especially when every second counts.

Accessibility & Accomodations

We’re committed to inclusive learning. Learn how we support participants with diverse needs.

Yes, the Saskatoon Institute for Medical Simulation (SIMS) is committed to providing an inclusive and accessible environment for all participants. Our facility is wheelchair- accessible and designed to accommodate individuals with diverse mobility and accessibility needs.

If you require specific accommodations or have questions about accessibility, please contact us at info@sksims.ca or call 306-343-7467.

If you require learning accommodations or additional support during your course, please contact us in advance so we can make the appropriate arrangements.

You can reach us at info@sksims.ca or call 306-343-7467.

We’re committed to creating a supportive and inclusive learning environment for all participants.

Contact & Support

Reach out to our team for help with anything, from registration issues to course recommendations.

If you have any questions or need assistance prior to your course at the Saskatoon Institute for Medical Simulation (SIMS), please reach out to us:

Please note that our standard business hours are Monday to Friday, 8:30 AM to 4:30 PM (CST). Outside of these hours, our response time may be limited, but we will address your inquiries as promptly as possible during the next business day.

If you are experiencing difficulties accessing, viewing or completing your online portion of your Heart and Stroke ACLS or PALS course please contact Heart and Stroke Customer Support directly.

Hours: 6:00Am - 4:00PM MT (Monday-Friday)

You can stay up to date on new courses, events, and simulation updates by regularly visiting our website at sksims.ca and following us on our social media channels.

We’ll also be launching a monthly email newsletter featuring upcoming training opportunities, simulation tips, and SIMS news.

To subscribe, email info@sksims.ca or watch for sign-up options on our website soon!